Refund policy
Last updated: June 10, 2026
At Désirée Bridal, we hope you love every piece you receive. If for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
Items may be returned within 14 days of delivery.
To be eligible for a return, products must:
- be unworn, unused, and unwashed;
- be returned in their original condition;
- have all original tags attached;
- be returned in the original packaging.
We reserve the right to refuse any return that does not meet these conditions.
Right of Withdrawal (EU/EEA Customers)
In accordance with EU Directive 2011/83/EU, customers residing in the European Union or European Economic Area have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason, provided the item is returned in its original, unworn condition with all tags attached.
To exercise your right of withdrawal, please notify us at contact@desireebridal.com before the 14-day period expires.
Non-Returnable Items
The following items cannot be returned:
- products that have been worn, altered, damaged, or washed after delivery;
- products returned without original tags;
Return Process
To initiate a return, please contact us at:
contact@desireebridal.com
Please include your order number and the reason for the return.
Once your request has been approved, we will provide return instructions.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
contact@desireebridal.com
Please provide photographs clearly showing the issue.
We will review your claim and offer an appropriate solution, including replacement, exchange, or refund where applicable.
Important: Please inspect your order upon delivery and contact us within 48 hours at contact@desireebridal.com if you find any issue. Claims submitted after this window may not be eligible for resolution.
Contact
For any questions regarding returns or refunds, please contact:
Désirée Bridal
Email: contact@desireebridal.com